Contact Our Support Team
We are committed to providing exceptional customer service to all our players across the United Kingdom. Whether you have questions about account management, responsible gaming, or technical issues, our dedicated support team is available to assist you promptly and professionally. We understand that timely communication is essential for an optimal gaming experience, and we take every enquiry seriously in compliance with UK Gambling Commission regulations.
Communication Channels & Response Times
Select the most convenient method to reach us. Our support team operates during extended business hours to accommodate all players:
| Contact Method | Details | Average Response Time |
|---|---|---|
| Email Support | [email protected] | 2-4 hours |
| Live Chat | Available on website | 5-15 minutes |
| Telephone Support | +44 (0)20 7946 0958 | 10-20 minutes |
Support Departments & When to Contact
- Account Issues & Verification: Contact us for identity verification, account access problems, or payment method updates
- Responsible Gaming & Self-Exclusion: Reach our specialist team for deposit limits, self-exclusion requests, or gambling concerns
- Technical Assistance: Report game glitches, platform errors, or compatibility issues
- Complaints & Disputes: Submit formal complaints regarding service quality or transaction discrepancies
Last updated: January 14, 2026